Refund policy

Last updated on 1st Nov 2024

Soilnsoul Organic believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• We are not accepting returns we are only accepting cancellations done within 24 hrs after placing the order and cancelled order's refund will be processed within 3-5 days to the original payment method

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.